At Robert Thomas Homes, our goal is to provide our customers with an exceptional home building experience. We have a proven 8-step process that ensures our home buyers feel comfortable throughout the building process, as well as provide additional services post-closing so they feel at home for many years to come.
Our New Home Consultants and Project Managers are available along the way to explain the home building process and answer any questions that may arise. Prior to closing, we have a Customer Orientation meeting and a Final Home Acceptance meeting that are centered on goal delivery to ensure we have met quality standards.
Following closing, our Customer Care team coordinates a 30-day move-in meeting to familiarize you with the operation of your home. Now that you’ve settled into your new home, you will have the opportunity to address any items that do not meet acceptable standards of quality covered under your New Home Warranty. After 11-months, a second meeting will be arranged to discuss any items that may need to be changed prior to warranty expiration.
Our Customer Care team is available throughout the warranty period to address any questions or concerns you may have with your new home.
To issue a service request please click the green button below.
You will receive a confirmation email and a response from our Customer Care team within 48 hours of your request. In the event an error has occurred, and you do not receive a response from our team please contact us directly at 952-322-8784.