Prior to closing, we have Customer Orientations and Final Home Acceptance meetings. These meetings are centered around goal delivery to ensure we have met quality standards set by us, home builder. Our new home consultants and project managers also take the time along the way to explain how your new home is designed and built so you, the buyer, become more in touch with your home.
All of our dedicated New Home Consultants and Construction Managers understand the importance of educating our customers. Since home building and the products used in the construction of new homes is constantly evolving, our team receives ongoing training to better serve their buyers.
Following closing, our Customer Care Representative will schedule a new home start meeting to familiarize you with the operation of your home and discuss any items which may exist which do not meet acceptable standards of quality covered under your New Home Warranty. We are always available throughout the warranty period to address any questions or concerns you may have about your new home. After 11-months, a second meeting will be arranged to discuss any items that may need to be changed priority to warranty expiration.