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Visit the Parade of HomesSM Fall 2019 – Showcase Model Home Tour September 7-29, 2019

Visit the Parade of HomesSM Tour September 7-29, 2019

Customer Care

Home Warranty Service Requests

Our Customer Care team is available throughout the warranty period to address any questions or concerns you may have. Please note that all warranty service requests must be made in writing to comply with the terms of your warranty.

When submitting requests, please follow these steps:

Refer to your Home Care & Warranty Guide before making a warranty request to determine:

  • Is the request covered by warranty?
  • Does it fall within the Performance Standards contained in the Home Care & Warranty Guide?
  • Who is responsible for this item, and what is the acceptable correction?

 

Please note that any kitchen appliance requests should be directed to the manufacturer. Their service phone numbers are listed in the Use and Care materials for the individual appliances and on the “Emergency Service” page in the Home Care & Warranty Guide.

You will receive a confirmation email and a response from our Customer Care team within 48 hours of your request. In the event you do not receive a response, please contact the Customer Care team directly at (952) 322-8784.

Warranty service repairs will be performed during the working hours of 8:00 am to 5:00 pm Monday through Friday, and you will need to provide access.

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