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EXCLUSIVE FINANCING PROMOTION! Click for details.

30 year fixed rate 5.875% RATE (6.338% APR)*

Available on select Quick Move-In Homes which can close by 11/27/23

Careers

Careers

Customer Care Field Technician

Job Description

The Customer Care Field Technician a positive point of contact for home owners, vendors and suppliers for Robert Thomas Homes by providing detailed education with in-person interactions, coordinate situation resolution, perform New Home Orientations, 30-Day Reviews and Year-End Walk Throughs with homeowners.


Job Requirements

  • Strong communication skills. Can communicate effectively via phone, email, and text messaging
  • Working knowledge of residential building construction, with an understanding of the language and varied trade group responsibilities
  • Positive and respectful point of contact for homeowners, teammates and staff
  • Represent our organization at work, outside of work and on social media in a positive/responsible manner at all times
  • Follow procedures, policies and best practices with communications, discussions and coordination for situation resolution
  • Must have high school diploma
  • Experience in the construction industry a plus

Job Responsibilities

  • Coordinate service date scheduling that works for all parties through the use of email, phone, or texting
  • Document inspection and service notes, log completed items, close work orders, track incomplete items and follow through until fully completed
  • Perform hands-on tasks to adjust home items or assist trade partners in the completion of a service call – may be required to lift 40-60 lbs
  • Report changes to Scheduling Coordinator for updating of calendars and work orders
  • Perform regular audits of model homes to assist in keeping them presentable
  • Be a proactive resolution advocate for items that are generating a high volume of need for vendors, trade partners or staff members.
  • Perform Quality Inspections of homes with fellow team members and production staff prior to New Home Orientation.
  • Assist the Production Team in seeing that everything is complete in customer homes or models
  • Perform vendor reviews and initiate discussions to make positive changes or make vendors aware of situational items
  • Assist in coordinating alterations to plans and develop training specifically revolving around items being found at customer walks or inspections
  • Perform field research for situation resolution and to enhance your knowledge base for the home building process
  • Develop a line of communication with onsite staff to assist in positive resolution of situations and coordinate efforts to meet the needs of all departments
  • Complete assigned tasks for education and training efforts from Customer Care Manager
  • Perform assigned tasks from Schedule Coordinator

Career

Full time

This position is currently

Open - Seeking Applicants

Location

Lakeville, MN

To Apply

Submit resume with job title in subject line (i.e. Customer Care Field Technician) to brennan.ober@robertthomashomes.com

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© 2023 Robert Thomas Homes, Inc. All rights reserved. Prices, floor plans, home elevations, options, upgrades, specifications, incentives, promotions, and availability are subject to change without notice. Finished square footage and dimensions are approximate and subject to change without notice. “Starting from” refers to the base price or starting price of a home plan/floorplan not including optional home elevations, options, upgrades, or lot premiums. “Starts at” refers to the lowest base price or starting price available within a collection of home plans/floorplans in a community not including optional home elevations, options, upgrades, or lot premiums. Models, photos, virtual tours, video tours, and/or illustrations may not depict actual home plan/floorplan configuration and/or details and may show certain options and upgrades not included in the base price or starting price of the home plan/floorplan. Model homes featured may show model staging, furniture, and accessories that are not included in the purchase of a home. Community improvements and amenities described are based upon current development plans and information furnished by others and are subject to change without notice. Robert Thomas Homes, Inc. makes no representations regarding community improvements and amenities. Community association fees and/or assessments, declarations, covenants, conditions, and restrictions may apply. Promotions and incentives may require the use of a certain lender that is an affiliate of Robert Thomas Homes, Inc. Floor plans and home elevations are used by permission by Robert Thomas Homes, Inc. and are protected by U.S. copyright laws. Please consult a Robert Thomas Homes, Inc. New Home Consultant for additional information. MN LIC BC644819

better business bureau logo

realtor mls logo

equal housing logo

© 2023 Robert Thomas Homes, Inc. All rights reserved. Prices, floor plans, home elevations, options, upgrades, specifications, incentives, promotions, and availability are subject to change without notice. Finished square footage and dimensions are approximate and subject to change without notice. “Starting from” refers to the base price or starting price of a home plan/floorplan not including optional home elevations, options, upgrades, or lot premiums. “Starts at” refers to the lowest base price or starting price available within a collection of home plans/floorplans in a community not including optional home elevations, options, upgrades, or lot premiums. Models, photos, virtual tours, video tours, and/or illustrations may not depict actual home plan/floorplan configuration and/or details and may show certain options and upgrades not included in the base price or starting price of the home plan/floorplan. Model homes featured may show model staging, furniture, and accessories that are not included in the purchase of a home. Community improvements and amenities described are based upon current development plans and information furnished by others and are subject to change without notice. Robert Thomas Homes, Inc. makes no representations regarding community improvements and amenities. Community association fees and/or assessments, declarations, covenants, conditions, and restrictions may apply. Promotions and incentives may require the use of a certain lender that is an affiliate of Robert Thomas Homes, Inc. Floor plans and home elevations are used by permission by Robert Thomas Homes, Inc. and are protected by U.S. copyright laws. Please consult a Robert Thomas Homes, Inc. New Home Consultant for additional information. MN LIC BC644819

better business bureau logo

realtor mls logo

equal housing logo

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