Job Description

The Customer Care Field Technician a positive point of contact for home owners, vendors and suppliers for Robert Thomas Homes by providing detailed education with in-person interactions, coordinate situation resolution, perform New Home Orientations, 30-Day Reviews and Year-End Walk Throughs with homeowners.

Job Requirements

• Strong communication skills. Can communicate effectively via phone, email, and text messaging
• Working knowledge of residential building construction, with an understanding of the language and varied trade group responsibilities
• Positive and respectful point of contact for homeowners, teammates and staff
• Represent our organization at work, outside of work and on social media in a positive/responsible manner at all times
• Follow procedures, policies and best practices with communications, discussions and coordination for situation resolution
• Must have high school diploma
• Experience in the construction industry a plus

Job Responsibilities

• Coordinate service date scheduling that works for all parties through the use of email, phone, or texting
• Document inspection and service notes, log completed items, close work orders, track incomplete items and follow through until fully completed
• Perform hands-on tasks to adjust home items or assist trade partners in the completion of a service call – may be required to lift 40-60 lbs
• Report changes to Scheduling Coordinator for updating of calendars and work orders
• Perform regular audits of model homes to assist in keeping them presentable
• Be a proactive resolution advocate for items that are generating a high volume of need for vendors, trade partners or staff members.
• Perform Quality Inspections of homes with fellow team members and production staff prior to New Home Orientation.
• Assist the Production Team in seeing that everything is complete in customer homes or models
• Perform vendor reviews and initiate discussions to make positive changes or make vendors aware of situational items
• Assist in coordinating alterations to plans and develop training specifically revolving around items being found at customer walks or inspections
• Perform field research for situation resolution and to enhance your knowledge base for the home building process
• Develop a line of communication with onsite staff to assist in positive resolution of situations and coordinate efforts to meet the needs of all departments
• Complete assigned tasks for education and training efforts from Customer Care Manager
• Perform assigned tasks from Schedule Coordinator

Career

Full time

This position is currently

Open - Seeking Applicants

Location

Lakeville, MN

To Apply

Submit resume with job title in subject line (i.e. Customer Care Field Technician) to brennan.ober@robertthomashomes.com