Customer Care Field Technician

Job Description

The Customer Care Field Technician a positive point of contact for home owners, vendors and suppliers for Robert Thomas Homes by providing detailed education with in-person interactions, coordinate situation resolution, perform New Home Orientations, 30-Day Reviews and Year-End Walk Throughs with homeowners.

Job Requirements

  • Strong communication skills. Can communicate effectively via phone, email, and text messaging
  • Working knowledge of residential building construction, with an understanding of the language and varied trade group responsibilities
  • Positive and respectful point of contact for homeowners, teammates and staff
  • Represent our organization at work, outside of work and on social media in a positive/responsible manner at all times
  • Follow procedures, policies and best practices with communications, discussions and coordination for situation resolution
  • Must have high school diploma
  • Experience in the construction industry a plus

Job Responsibilities

  • Coordinate service date scheduling that works for all parties through the use of email, phone, or texting
  • Document inspection and service notes, log completed items, close work orders, track incomplete items and follow through until fully completed
  • Perform hands-on tasks to adjust home items or assist trade partners in the completion of a service call – may be required to lift 40-60 lbs
  • Report changes to Scheduling Coordinator for updating of calendars and work orders
  • Perform regular audits of model homes to assist in keeping them presentable
  • Be a proactive resolution advocate for items that are generating a high volume of need for vendors, trade partners or staff members.
  • Perform Quality Inspections of homes with fellow team members and production staff prior to New Home Orientation.
  • Assist the Production Team in seeing that everything is complete in customer homes or models
  • Perform vendor reviews and initiate discussions to make positive changes or make vendors aware of situational items
  • Assist in coordinating alterations to plans and develop training specifically revolving around items being found at customer walks or inspections
  • Perform field research for situation resolution and to enhance your knowledge base for the home building process
  • Develop a line of communication with onsite staff to assist in positive resolution of situations and coordinate efforts to meet the needs of all departments
  • Complete assigned tasks for education and training efforts from Customer Care Manager
  • Perform assigned tasks from Schedule Coordinator


Full time

This position is currently

Open - Seeking Applicants


Lakeville, MN

To Apply

Submit resume with job title in subject line (i.e. Customer Care Field Technician) to